APOPO Visitor Center Online Booking System - Terms and Conditions

1. Introduction

  • Purpose: These Terms and Conditions govern the use of the APOPO Visitor Center online booking system at booking.apopo.org.
  • Acceptance: By using the booking system, users agree to be bound by these Terms and Conditions.

2. User Account

  • Registration and Automatic Account Creation: When you make your first booking through our system, an account will be automatically created for you. This process is designed to streamline your booking experience and provide you with easy access to manage your bookings. You will receive confirmation of your account creation along with your login credentials via email.

  • Account Management: Users have full control over their account. You can update your personal information, view your booking history, and manage your bookings through your account dashboard.

  • Account Cancellation: If at any point you wish to cancel your account, you may do so by contacting our support team. Please note that canceling your account will delete all associated data and history from our system. However, some information may be retained as required by law or for legitimate business purposes.

  • Account Security: You are responsible for maintaining the confidentiality of your account information, including your password. Please inform us immediately if you suspect any unauthorized use of your account.

3. Booking Process

  • Availability: All bookings are subject to availability.
  • Payment: Payment must be made at the time of booking through the secure payment system provided by our bank patner PayWays by ABA Bank .
  • Cancellations and Refunds: Details are in our cancellations Policy, including any applicable deadlines and refund processes.

4. Pricing and Fees

  • Pricing Information: Prices for various tours and activities are listed on the booking site.
  • Additional Fees: Any additional fees (e.g., taxes, service charges) will be clearly disclosed during the booking process.

5. Use of the Booking System

  • Permitted Use: The system is for personal and non-commercial use.
  • Prohibited Actions: Users must not misuse the system, including attempting unauthorized access or causing technical harm.

6. Privacy Policy

  • Data Collection and Use
    • Data Collection on Checkout: We collect personal data from you only at the checkout page when you make a booking. This includes necessary information such as your name, email address, and contact details.

    • Purpose of Data Collection: The sole purpose of collecting this information is to process your booking efficiently and provide you with the best possible service. We use this information to confirm your booking, send you any necessary updates or changes regarding your visit, and to handle any inquiries or issues related to your booking.

    • No Payment Data Stored: Please note that we do not store any payment data on our systems. All payment transactions are processed through a secure, encrypted gateway, ensuring the highest level of security and compliance with financial data protection regulations.

    • Data Protection and Security: We are committed to protecting your personal data. We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. Our website is regularly updated with the latest security measures to ensure ongoing protection against online threats.

    • Compliance with Data Protection Laws: We adhere strictly to data protection laws and regulations. We only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

    • Your Rights: You have the right to access, correct, or delete your personal information stored in our system. If you wish to exercise these rights or have any questions regarding our data protection practices, please contact us.

7. Liability and Disclaimer

  • Limitation of Liability: Limitation clauses for any indirect or consequential losses.
  • No Warranties: State that the service is provided “as is” without warranties of any kind.

8. Intellectual Property

  • Content Ownership: All content on the site is the property of APOPO  or its licensors.

9. Changes to Terms and Conditions

  • Right to Modify: APOPO reserves the right to change these Terms and Conditions at any time.

10. Governing Law and Jurisdiction

  • Applicable Law: These Terms and Conditions, and any dispute, claim, or controversy arising out of or in connection with them, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be governed by and construed in accordance with the laws of the Kingdom of Cambodia.

  • Jurisdiction: By using our online booking system, you agree that the courts of the Kingdom of Cambodia will have exclusive jurisdiction to settle any disputes or claims that may arise in relation to the use of our services or these Terms and Conditions.

11. Contact Information

  • Enquiries: For questions regarding the Terms and Conditions or if you need assistance with any aspect related to our online booking system, please feel free to reach out to us. Our team is dedicated to providing you with the support and information you need.

    Email: visitor.center@apopo.org

    Phone Numbers:

    • From within or outside Cambodia: +855 81599237 or +855 61799237

    Mailing Address: APOPO Visitor Center KOUMAI ROAD SIEM REAP, 17253 CAMBODIA

    We encourage you to contact us with any questions or concerns. Our team is available and ready to assist you to ensure a smooth and enjoyable experience with our booking system our office are open from 8:30 am until 5:00pm .

12. Acknowledgement

  • Acceptance of Terms: By using the booking system, users acknowledge they have read, understood, and agree to these terms.
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