Cancellation Policy

Welcome to APOPO Visitors Center! We are thrilled to have you join us and experience our unique offerings. To ensure a smooth experience for all our guests, we have established the following cancellation policy for online bookings:

1. Cancellation Timeframe:
– Guests can cancel their booking up to 30 minutes before the scheduled visit time.
– Cancellations must be done through the platform by following the instructions attached to the confirmation e-mail.

2. How to Cancel
– To cancel your booking, please visit our online booking portal.
– Navigate to ‘My Bookings’ and select the booking you wish to cancel.
– Follow the prompts to complete the cancellation process.

3. Refunds
– Full refunds will be issued for cancellations made within the stipulated timeframe.
– Refunds will be processed to the original method of payment within 7-10 business days.

4. Late Cancellations and No-Shows
– Cancellations made less than 30 minutes before the visit time will not be eligible for a refund.
– Guests who fail to show up for their scheduled visit without prior cancellation will be considered no-shows and will not receive a refund.

5. Exceptions
– In cases of emergency or unforeseen circumstances, guests are encouraged to contact APOPO Visitors Center directly to discuss potential exceptions to this policy.

6. Changes to Bookings
– If you wish to change the date or time of your visit, please cancel your existing booking and make a new booking with the desired details.

7. Contact Information
– For assistance with cancellations or booking changes, please contact our support team at [Contact Information].

We appreciate your understanding and cooperation with our cancellation policy. This ensures we can continue to offer a high-quality experience to all our guests. Enjoy your visit to APOPO Visitors Center!